Shipping

Shipping & Processing Time

We carry most items in inventory so that we can ship your items without delay. 

95% of orders ship from our warehouse the same day. Orders received after 3 pm CST or on weekends ship the following business day. (Our shipping department is closed on weekends & major US holidays.)

Some of our items are shipped directly from the supplier. These items may require longer shipping times. Large orders, or orders that include items shipped directly from our suppliers, will arrive in multiple boxes.

Shipping and handling costs are unique to each order. They will be prepaid and added, in most cases, to the final invoice based on order weight, dimensions, carrier service level, accessorials, and destination.

If a package cannot be delivered for any reason and is returned to us, the customer will be responsible for the original shipping cost, plus the cost of returning the package, as well as the shipping costs to resend it if desired.

Shipping Outside of the Continental US

Orders to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO addresses (AA & AP) are shipped the best way based on weight, package size, and location. Please refer to the information below for details on International Shipping.

Shipment Notification & Tracking

Once your order has been processed for shipment, you will receive a shipment notification via the email you provided at checkout. This email will contain a tracking number and a link to the shipper’s website for your convenience. If you do not receive this notice, please check your spam folders. 

Wrong, Damaged, or Defective Items

If you received the wrong product or if it arrives defective or damaged in transit, please notify us by email or call (866) 316-7337 during business hours within 24 hours of receipt so that we can resolve the issue.

International Shipping

We regularly ship to these countries outside the United States of America:

• Canada, Mexico, Australia

We can ship to other countries not listed; please contact us by email or call (866) 316-7337.

International orders are shipped the best way based on weight, package size, and location.

Exchange Rates

All products are charged in USD (United States Dollars). Need help figuring out the rate of our products in your country? This currency calculator is an excellent tool.

Taxes & Duties

• All custom fees, taxes, and duties are the sole responsibility of the customer.
• The value of our package will be listed directly on your package as required by customs authorities.
• The release of your package is at the sole discretion of custom agents.

Due to customs processing, some packages may be delayed in delivery.

NOTE: Depending on the shipping method chosen, tracking may or may not be available once your package leaves the US. Once the carrier verifies (via tracking/scanning information that is available on their website) that the package has left the country, we cannot be held responsible for any missing packages. If there is an issue, it is the customer’s responsibility to provide the customer care team with solid, specific information from your country’s postal service to research the issue. Please keep in mind that international orders may take a bit longer to arrive at the customer’s location, as we have no control over customs procedures. The buyer assumes all risk and responsibility when placing international orders.

Returns & Refunds

Thanks for shopping with your Re-Source.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You may contact us within 30 calendar days from the date of your invoice to request a Return Material Authorization (RMA).

To be eligible for a return, your item must be unused and in the same condition that you received it.

• RMA items must be returned to Re-Source before the RMA expiration date.  Items returned more than 30 days from the date of invoice are subject to a minimum restocking fee of 15% or $15.00, whichever is greater.
  • Items returned with an expired RMA or those returned more than 45 days from the invoice date may be refused.
• Credit will be issued based on the condition of the material received.  All items must include all original components, original packaging, be in 100% resalable condition, and are subject to inspection.
  • Exceptions on the condition of parts will be made for warranty-covered returns. However, freight is not covered by warranties.

• Invoices that include items covered by an open RMA remain due and payable according to terms. Open credits will be issued to the original form of payment for items returned following inspection.
• It is the responsibility of the customer to return RMA item(s) to Re-Source at the customer’s expense.  
• If Re-Source is at fault for an error, original and/or return freight costs may be the responsibility of Re-Source.  
• All open credits will expire 1 year from the date of issue.

Shipping

You will be responsible for covering the shipping costs associated with returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions about returning your item to us, please email or call (866) 316-7337.